Terms of Business

Terms of Buisness

RN Tailoring

RN Tailoring, provides a visiting tailor service by appointment at your home, work place or our Sutton Coldfield showroom. All purchases of goods and services from us are subject to the terms and conditions set out below.  Acceptance of our quotation constitutes acceptance of these terms also.


In these Terms and Conditions (“Terms”), the following words and phrases shall have the following meanings:


“You, your”

means the person, firm or company who purchases Goods from Us.


“We, Us, Our”

means RN Tailoring.



means the contract between Us and You which shall be deemed to incorporate these Terms.



means any goods agreed in the Contract to be supplied by the Company to the Buyer.


“Place of Delivery”

means the place to which the Goods are to be delivered.


The Contract

The Contract shall be on these Terms to the exclusion of all others. No terms and conditions contained in any confirmation of order, purchase order or other document provided by You or verbally, will form part of the Contract.


Price and Payment

(i) The price for the Goods shall, unless otherwise agreed, be the price identified by Us to You and set out in at the time of the initial consultation and clarified in writing. The price for the Goods shall be displayed inclusive of VAT but exclusive of all and any costs of carriage and insurance which the Buyer shall pay in addition.

(ii) Payment for shirts shall be made in full and upon the order for the Goods being placed.  Suits, jackets and overcoats, a deposit of 50% of the order value shall be due when you select the cloth that you want Us to use. Work will not commence until  payment of the deposit has cleared into our account. The remaining balance is payable at the final fitting.  

(iii) It is understood that the initial deposit is wholly non-refundable.

(iv) Payment can be made by cheque, cash or credit card.  Payment shall not be deemed to have occurred until We have received cleared funds.


Cancellation Policy

As all orders are made to your measurements, styles and specifications; you may only cancel your order by agreement in writing by RN Tailoring.

To cancel any order, you must inform us of such cancellation in writing and await full acceptance from RN Tailoring.

Our Cancellation Charges are found below based on the work and time undertaken at certain times throughout the process:

(i) Cancellation After Initial appointment 50% of order value.

(ii) Cancellation After Completion Of garment and awaiting fitting: 100% of order value.


We offer a bespoke tailoring service.  As such, you recognize that the time that it will take Us to make the Goods will vary and be dependent upon such matters as the availability of cloth and your ability to attend fittings.  In general terms, shirts will usually be made within 4 weeks and overcoats, suits and jackets within 6 weeks. We shall do our best to keep you updated with the anticipated date of delivery of the goods but unless we agree specifically in writing, time for delivery shall not be of the essence.


We warrant that the Goods are of satisfactory quality. If You wish to make a claim under this warranty, you shall give written notice to Us within 30 days of the discovery of the defect and give Us a reasonable opportunity to inspect the Goods.  Our liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods. Warranty claims can only be made within 4 months of purchase providing the suits are used for the purposes described at the time of order. We can give no assurance or warranty that cloth used in manufacturing the Goods will be identical in colour, shade or texture with any sample you select.  


Since the process that we follow, at Your instruction, is one involving your careful consideration and selection of cloth and design, we shall therefore only accept returns for Goods which are damaged or defective prior to final sign off.  It is your responsibility to check the goods thoroughly prior to signing them off. All goods returned to Us will only be accepted subject to the following terms and conditions:-

(i) Returned Goods must be returned within the warranty period of 4 months.

(ii) No refund or replacement can be made against Goods which cannot be confirmed as coming from You as the person who is returning them.

(iii) Goods must be returned complete, including where appropriate all packaging in an acceptable condition. We will not refund carriage costs.

(iv) Returned Goods must be returned to Our address stated on the accompanying invoice.  We cannot be responsible for any Goods which are returned but lost in transit.


Data Protection And Privacy

Where we collect Your personal data it will only be used in accordance with the Data Protection Act 1998.  We shall not share it with any third party. We may use this data to contact you for any future marketing, advertising and promotional purposes.

You may find links to third party websites on our website. These websites are generally and typically subject to their own privacy policies which You should check. We do not accept any responsibility or liability for those websites.



If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.
These Terms shall be governed by and interpreted solely according to English Law and the parties submit to the exclusive and sole jurisdiction of the English Court.

Bespoke Tailoring Services





Custom Shoes

Made to order footwear




Richard Neasham is a tailor of fine repute and is known for his master craftsmanship across the UK. RN Tailoring works at hours when you are free! If you give us a call, we come over to your home or office to take the best measurements for a suit, tuxedo or made to measure shirts.

If you would like to discuss your requirements or need more information please get in touch. As part of our commitment to excellent service, we answer all emails within 24-48 hours.

e: info@rntailoring.co.uk  |  t: 07739 105002

Data Protection :  Your request will be sent encrypted to us. We will use your information only to answer your request. More information about our privacy practices can be found here.